3. Enter the amount you wish to move. The platform imposes a minimum of $20 and a maximum of $5,000 per request. Exceeding the limit triggers a manual review.

4. Review the fee schedule: 2.5 % of the amount, with a minimum charge of $1.25. The fee is deducted before the funds are dispatched.

5. Upload a recent proof of identity (passport or driver’s license) and a utility bill dated within the last 30 days. Both files must be in PDF or JPG format and not exceed 2 MB each.

6. Click Submit Request. The system will generate a reference number; copy it to a safe place for future inquiries.

7. After submission, the request enters the verification queue. Expect an automated status update within 5 minutes and a final confirmation email within 24 hours.

8. If the request is approved, funds are transferred to the selected account. Bank transfers typically clear in 1–2 business days; e‑wallets are credited instantly; crypto withdrawals appear on the blockchain within 10–30 minutes.

9. Should the request be declined, an email will detail the reason. Common issues include mismatched identity documents or exceeding the daily limit. Resolve the problem and resubmit.

10. Keep the reference number handy when contacting support. Provide it along with a brief description of the issue to accelerate assistance.

Common Withdrawal Errors and How to Fix Them

Verify your identity before initiating a cash‑out request; unverified accounts are blocked by the system. Accounts missing a photo ID or proof of address typically face a 48‑hour delay.

Incorrect bank details cause funds to bounce back. Double‑check IBAN, routing number, and account name; a single digit error can add up to a 72‑hour hold.

Exceeding the daily limit triggers an automatic rejection. The platform caps payouts at $2,500 per 24‑hour period; split larger amounts into two separate requests.

Pending bonuses or wagering requirements freeze the transfer. Clear all bonus conditions before requesting a payout; otherwise the request is placed on hold for up to 7 days.

Using an unsupported currency leads to conversion errors. Choose one of the listed currencies (USD, EUR, GBP) and enable automatic conversion in your profile to avoid manual recalculation.

Server timeouts during the request can corrupt the transaction record. Refresh the page and resend the form within a 5‑minute window; if the issue persists, contact support with the request ID.

Missing two‑factor authentication stops the process. Activate 2FA in security settings, then confirm the code before finalizing the request.

Outdated app version may lack the latest payout module. Update the app to version 3.7.2 or higher; the new build resolves 92 % of reported issues.

Tips for Reducing Cash‑Out Fees and Charges

Choose the cheapest payment channel. Bank transfers usually cost 0.3‑0.5 % of the amount, while credit‑card payouts can reach 2‑3 %. Compare the fee tables of at least three providers before initiating a transaction.

Consolidate multiple small payouts

Processing several $10‑$50 payouts incurs the same fixed fee as a single $200 payout. Combine balances into one larger request to cut per‑transaction costs by up to 80 %.

Stay within the same currency

Converting EUR to USD adds a conversion margin of 0.7‑1.2 % on top of the base fee. If possible, request the payout in the currency already held in your account to avoid the extra charge.

Schedule transfers on weekdays. Many platforms add a weekend surcharge of 0.2‑0.4 % because of limited banking hours.

Leverage e‑wallets such as Skrill or Neteller when they offer fee‑free promotions. During promotional periods, the fee can drop from the standard 1.5 % to 0 % for amounts up to $500.

Consider cryptocurrency transfers for amounts above $1,000. Network fees are typically flat (e.g., $2‑$5) and do not scale with the transferred sum, resulting in a lower effective rate than fiat methods.

Regularly review the provider’s fee schedule. Some services lower fees after a loyalty threshold–e.g., after $5,000 of total payouts, the fee may decrease from 1.2 % to 0.8 %.

When and How to Contact Support for Disbursement Issues

If a payout does not appear within the promised 48‑hour window, open a support ticket no later than the next business day.

Preferred contact channels

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• Live chat: Available 24 hours on the website. Use the "Help" button, select "Payment" and describe the problem in one sentence.
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• Email: Send a message to support@company.com with the subject line "Disbursement delay – Ticket #". Include your account ID, transaction reference, and the exact time of the request.
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• Phone: Call the toll‑free line 1‑800‑555‑1234. Prepare your account number and the last four digits of the linked bank card before dialing.
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Steps to speed up resolution

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2. Gather required data: account identifier, transaction ID, amount, and the date/time the request was submitted.
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4. Copy the information into the message field without extra commentary.
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6. Attach a screenshot of the confirmation page, if available.
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8. Submit the ticket and note the reference number shown on the confirmation screen.
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10. Check the inbox or chat window for a reply within the next 12 hours; if none arrives, reply to the same thread – do not open a new request.
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For urgent cases (e.g., amounts exceeding $5,000), use the phone line and request escalation to a senior specialist. The specialist will verify identity, review the transaction log, and, if necessary, trigger a manual review within 2 business days.